Shipping Policy

SHIPPING POLICY

HoopSnug is not responsible for any orders once they have shipped and left the warehouse facility. We do not control or have any authority over the shipping carrier or their employees. We do our best to provide you with the necessary information needed to track and monitor your packages, however, if the carrier forgets to scan your package or loses your package, we do not have any way to track your package. We have had numerous occasions where packages go missing, never get scanned, or get returned to our office without notice and the carrier companies have not been very helpful in these situations. This has been especially problematic with international orders.

HoopSnug also does NOT guarantee same-day shipping of placed orders or the arrival times presented by shipping carriers as HoopSnug does not control these either. Carriers generally have scheduled pickup times but we have experienced times where pickups are delayed one or more days which then pushes out the arrival time to your doorstep. Since COVID-19 this issue has become even more common.

It is for these uncontrollable reasons HoopSnug must enact these new shipping policies. HoopSnug cannot ensure the shipment of any products and will not issue back refunds for the shipping cost for any late arrivals or returned products. Only the cost of the product itself will be refunded if that product is returned and undamaged. If any products are not returned due to loss during shipping or any other reasons, no refunds for those products will be issued. You will need to contact the carrier directly and open a dispute with them to refund your money. HoopSnug will not be held responsible for any third party's handling of products once they leave the warehouse nor is HoopSnug responsible for delayed pickups from the warehouse or late arrivals of products to your doorstep. Please accept our apologies we are doing the best we can.

Last Update: 02/21/21